PHOS Design | Retoure + refund

Yes, toilet paper holders and toilet brush holders can be attached using an adhesive adapter without damaging the tiles or walls.

Pack the goods in a secure shipping box, ensuring that the rod ends, for example, are adequately protected from transport damage. Then address the package to PHOS Design GmbH, Werftstraße 12, 76189 Karlsruhe, and enclose a cancellation form. You can use our Cancellation form for this purpose. The cancellation period is 30 days from the day you take possession of the goods. To qualify for the return guarantee, the items must be complete and in an undamaged condition.

Cancel the contract as described and return the goods to us. After receipt and inspection, we will credit you with the invoice amount. Please note that additional shipping costs (e.g., express surcharges) are excluded from this. The refund will be made to the payment method specified when placing the order.

This is likely due to an address error, meaning your specified address is incorrect, incomplete, or cannot be found. We will inform you of the returned item and contact you regarding the correct address for reshipment.

Yes, you can exchange items within the cancellation period. Your return will then be offset against the new item. To do so, contact us using the contact form or by email at phos@phos.de . Custom-made items or items with customized specifications are non-returnable.

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and whose production is based on an individual selection or specification by the consumer, or which are clearly tailored to the consumer's personal needs. In the event of a material defect or transport damage, you still have a right of withdrawal for these items.

Please send us the original customs-stamped invoice by mail within 6 months. Please include your request and any additional information. You received the invoice from us by email on the day of shipment. Your refund will then be processed promptly.

A perfect shower curtain width with beautiful drape is calculated based on the rod length with a length allowance of 15% to 20%.

Here you will find our planning aids:

Wash your curtains every 2-3 weeks on a gentle cycle at 30°C. Iron at a temperature of 80-105°C (lowest setting). Do not bleach, do not dry clean, and do not tumble dry (hang while wet).

Our standard shower curtains include a 50g stainless steel weight per linear meter. Upon request, we offer a 100g (stainless steel) or 200g (eco-lead) weight per linear meter. This additional weight makes the shower curtain hang tighter. To request this, please use the contact form or email us at phos@phos.de

Above a certain width, the curtain has a felled seam. This depends on the width of the fabric roll. The felled seam is always placed in the center. If you have any questions, please contact our sales team.

Information for architects and planners can be found here >> or send us an email to phos@phos.de . We would be happy to advise you on your individual planning and provide you with additional documentation (PDFs and CAD data).

For standard products, delivery time is 4-8 business days. For custom-made items, the delivery time may be a few days longer. You can generally find the delivery time on your order confirmation. You will also receive a tracking number from the parcel service on the day of shipment.

No, because the ends of our shower curtain rods have an internal thread and are custom-made. We are happy to customize the rods to your individual measurements.

Yes, all of our shower curtain rods can be customized. Configure directly in our shop or contact us via our Contact form >> on or send an email to phos@phos.de . We'll be happy to advise you on any planning questions.

Our shower curtain rods are mounted to the wall and ceiling with concealed screw connections. Alternatively, you can choose between adhesive mounting or a ceiling-mounted option. You will receive detailed installation instructions and all the necessary high-quality mounting materials with your purchase.

Yes, the ceiling suspension can be shortened using a metal saw or angle cutter (flexible). We recommend ordering the ceiling suspension to fit exactly. After installation, it can be adjusted by ± 10 mm.

Yes, the ceiling suspensions can be ordered in individual sizes.
Our standard length is 40 cm. If this does not fit, you can specify your desired size for the configurable shower curtain rods or contact our customer service phos@phos.de .
Here you can find our planning aids:

Yes, installation on plasterboard walls is possible. We offer suitable plasterboard and cavity wall anchors (item: BFKD >> or BFHO >>). This mounting option is also possible for suspended ceilings.

Yes, we offer a suitable mounting kit (BFHO kit) for ceiling mounting. This consists of a metal expansion anchor, a washer, and matching threaded pins.

With our wall and ceiling storage (article: STW >>), our shower curtain rod can be mounted on sloped ceilings or sloping walls. Adjustment and a customized angle are possible during installation.

You can attach our shower curtain rod to tiles, for example. We offer an adhesive adapter with the tesa® Power.Kit. The ceiling mount should be screwed, but can also be glued if necessary, depending on the surface. For plasterboard or suspended ceilings, we offer a mounting kit (item: BFHO-Set >>). With our adhesive plate for permanent UV bonding, our shower curtain rods can also be glued to glass (item: KT40-6).

If you have installed the shower curtain rod using our adhesive sets (RNB45-6 or RNB55-6), you can remove the shower curtain rod without leaving any residue. Illustrated instructions for removing the adhesive plates can be found here: Adhesive Set Information Sheet >>

You can find our shower curtains here >> In cooperation with a renowned German manufacturer, we offer high-quality textile shower curtains. The required dimensions for your rod can be found in the product description of the respective shower curtain rod.

The number of hooks or rings required depends on the width of the shower curtain and the number of eyelets. The exact number of eyelets in the curtain is listed in our quotes and order confirmations.

The length of the shower curtain determines the length of the ceiling suspension (and vice versa). You can find our recommendations for different installation situations here >>

The clamping rods are manufactured to fit your niche dimensions precisely. Please note that the clamping rods are not infinitely adjustable, but only have a clamping range of +/- 2 cm. Subsequent shortening or extension is not possible.

It should be a solid surface, as clamping creates pressure.

To achieve the full load-bearing capacity of the clamping rods, proper and secure installation on a solid surface is essential. The rod should be clamped horizontally in the water and at a 90° angle to the wall.

Yes, the end caps are also available in white. You can select them when ordering.

Yes, our shower curtain rods and shower curtains are ideal for barrier-free shower design. An open shower area creates additional space for movement in a barrier-free bathroom. Even small bathrooms can be created with this approach. Barrier-free construction and renovations place high demands on architects, planners, plumbers, and tilers. It's important to note that the requirements for barrier-free bathroom planning are defined in DIN 18040-2 for "Barrier-Free Construction and Renovation."

The standard length for shower curtains is 2 meters. These can be ordered through our online shop. You can also order custom lengths. Use our contact form or email us at phos@phos.de

There is no standard DIN height for shower curtain rods. For room heights between 2.40 and 2.50 meters, we recommend a height of 2.20 meters. The shower curtain rod should be installed so that users can comfortably enter the shower without having to duck their heads. Our 40 cm long ceiling mounts for shower curtain rods are adjustable: they can be shortened during installation or ordered custom-made. You can find our planning aids here >>

The number of hooks or rings required depends on the width of the shower curtain and the number of eyelets. The exact number of eyelets in the curtain is listed in our offers and order confirmations.

Stainless steel is robust, durable, and resistant to corrosion and rust. Our timelessly modern design complements a variety of interior styles.

A horizontal spacing of 15 cm is ideal for hanging clothes without overlap. Vertical spacing should be at least 80 cm, depending on the hook arrangement.

Yes, the tesa® never drill again system offers an alternative to dowels and screws. A PHOS stainless steel rosette conceals the adhesive. Suction cups allow flexible installation on smooth surfaces like tiles.

The optimal mounting height is between 160 and 175 cm above the floor. This height is easily accessible and provides space for longer garments.

Yes, we offer swivel and foldable hooks. They save space and are ideal for tight spaces.

Our stainless steel hooks are suitable for outdoor use and bathroom use. They resist moisture, temperature fluctuations, and UV radiation.

We offer a 10-year manufacturer's warranty on our wall hooks.

Yes, our hooks are sturdy, durable, and suitable for offices, hotels, restaurants, and hospitals. They are both functional and aesthetically pleasing.

Yes, some of our products have won the Good Design Award and the iF Design Award.

Yes, in collaboration with architects, we offer tailor-made solutions tailored to specific project requirements.

Yes, we produce sustainably, use 100% green electricity, and manufacture fully recyclable products. Our production minimizes waste and energy consumption—everything is 100% Made in Germany.

Our wall hooks are suitable for wood, concrete, plaster surfaces, tiles, and drywall. Special mounting techniques are required for glass and marble. With matching wall rosettes, we offer stable mounting options even for delicate wall surfaces.

Screw connection: For a particularly stable and permanent fastening.
Hanging: Suitable for doors without scratching the door. To the door wardrobes >>
Adhesive: Ideal for smooth surfaces and easy installation without drilling.

Generally, installation can be achieved using additional sturdy support rosettes. Each coat rack can be mounted directly to the wall, a wooden panel, or even glass using screws.

Yes, some of our hook rails offer the option of concealed mounting, where the screws are hidden behind the rail. This creates a particularly minimalist and aesthetic appearance.

A stainless steel hook rail is not only robust and durable, but also easy to clean and hygienic. Furthermore, the material lends the kitchen a modern and elegant look.

Our stainless steel hook rails are moisture-resistant and therefore ideal for the bathroom, as they retain their high quality even in high humidity. Towel rails in the bathroom >>

The ideal height for mounting our hook rails is generally between 150 cm and 170 cm from the floor. This height allows for comfortable hanging of coats and bags.

We offer special coat racks that can be easily hung over the door. These models are ideal for the bedroom, bathroom, or hallway and do not require permanent mounting. Door coat rack >>

Yes, our stainless steel hook rails are weather-resistant and therefore suitable for outdoor use. They retain their quality and appearance even in the garden or on the patio.

Yes, we offer special stainless steel hook racks that are ideal for keys. These models are compact and feature small hooks and rubber rings, making them perfect for hanging a key or key ring.

Yes, we offer customized dimensions and a variable number of hooks for projects.

Our stainless steel coat racks offer a wide range of design options. You can choose from various hook shapes and rail styles to find a hook rack that perfectly matches your individual interior design style.

Our stainless steel coat racks are versatile and suitable for virtually any design space. They're ideal for hanging jackets and coats in entryways and hallways, but also for bedrooms, bathrooms, and offices.

Yes, our stainless steel coat racks are not only suitable for private homes, but also ideal for commercial or public spaces. Thanks to their robust construction and elegant design, they fit perfectly into offices, reception areas, hotels, restaurants, or public facilities.

We recommend installing hanging wardrobes only on solid, load-bearing ceilings.

Yes, the glass shelf can be freely positioned and can therefore be moved up or down a bit during installation.

Yes, we can accommodate your individual dimensions, including the glass shelf. Please submit your request via the contact form or by email to phos@phos.de

The ceiling coat rack is mounted to the ceiling using ceiling mounts (DL12), which give the hanging coat rack more stability, especially in the case of vibrations.

Since the towel racks are freestanding, the rods can swing slightly and are not completely rigid.

The towel racks are delivered for self-assembly.

Our letters, numbers and signs can be glued to smooth surfaces, screwed with spacers (BVER), or mounted flush or with wall clearance (BFSS).

Our clothes trolleys are designed for normal use and are well suited for hanging even heavier items of clothing.

The clothes racks are equipped with four high-quality casters (two of which are lockable) that rotate on their own axis. They are quiet and leave no marks.

The clothes trolleys are packed flat and securely and delivered in two packages for shipping purposes. Package 1 contains the stainless steel elements, and package 2 contains the base plate.

Yes, the colored floor panel is lightfast. Lightfastness describes the color stability of dyes, varnishes, and other surfaces under prolonged exposure to light.

The clothes trolleys weigh between 20.5 kg and 26.5 kg. The individual weights can be found in the information text for each clothes trolley.

The sturdy base plate is made of powder-coated steel in various RAL colors.

The stickers are supplied with a template, ensuring the correct spacing is maintained during installation and simplifying positioning. Simply peel off the backing film and press the pictograms into the desired position using the template.

Our pictograms and signs are designed for permanent installation, ensuring a lasting, secure fit.

Yes, the pictograms are suitable for mounting on glass. Please note the back of the adhesive surface, as this is black and does not completely fill the stainless steel sign. Furthermore, the adhesive surface of the lettering is not a single piece and is therefore not uniform, and the lettering is mirror-inverted on the back.

Yes, our pictograms and signs are suitable for outdoor use.

Yes, please send us an inquiry, ideally with a vectorized drawing, to phos@phos.de. We'll get back to you shortly with an offer.

For shipping reasons, the shoe racks are delivered partially assembled. The individual levels are already pre-assembled and only need to be joined together using the vertical rods.

The wall shoe racks are designed for normal use for shoes.

Yes, we also manufacture custom sizes to your specifications. Please submit your request using the contact form or by email to phos@phos.de

The solid wooden seat is oiled and not varnished. Therefore, regular care (approximately every 6 months) with a maintenance oil (e.g., linseed oil) is recommended.

To prevent stains or similar damage caused by wet or dirty shoes, we recommend using our stainless steel cleaner (item number: V2AR). This highly effective, water-based specialty cleaner creates a protective, preservative and antistatic film.

Stainless steel is a recommended material for a shoe rack because it's rust-proof and durable. It resists moisture and wear, which is especially important in entryways. Stainless steel is also easy to maintain and lends the room a modern, elegant look.

Our timelessly designed stainless steel shoe racks blend seamlessly with any interior design style. Their simple and modern appearance makes them a perfect fit for minimalist, modern, and even classic interiors.

The dimensions of your shoe rack depend on your available space and the number of shoes you want to store. Thanks to the height-adjustable shelves, you can adjust the height of the compartments to optimally store boots, shoes, or sneakers. Measure the available space and allow enough clearance for the top, non-adjustable level to find the perfect fit.

The choice of mounting method depends on your available space and your individual needs. Freestanding shoe racks: Advantage: Flexibility: Freestanding shoe racks stand securely on the floor without additional mounting. Advantage: Versatility: They can be used in various rooms, including rental properties, without leaving a mark. Wall-mounted shoe racks: Advantage: Space-saving: Ideal for small rooms as they don't take up any floor space. They make cleaning easier as they don't have direct contact with the floor.

The ideal depth of a shoe rack depends on the shoe size and the available space. Standard depth:

30-34 cm is ideal for most shoes - from women's to men's shoes.
This depth prevents shoes from overhanging and ensures a tidy appearance.

Compact solutions:

Shelves with a depth of 25-28 cm are suitable for smaller shoes such as sneakers or children's shoes.
However, larger shoes may overhang slightly.

Flexibility through design:

Our height-adjustable shelves allow adaptation to different shoe types.
If additional depth is needed, the shelf can easily be moved away from the wall.

Conclusion: The 30 cm depth of our shoe shelves offers a good balance between space and functionality. If longer shoes need to be stored, additional space can be created by slightly moving the shelf away from the wall.

A shoe rack is usually flat and positioned close to the floor—ideal for one or two pairs of shoes in the entryway. A shoe shelf, on the other hand, offers multiple levels of storage.

Stainless steel is considered particularly robust, hygienic, and easy to clean. Unlike wood or plastic, it is resistant to moisture and deformation.

The appropriate width depends on the available space and the number of shoes. Lengths between 50 cm and 100 cm are common, with a depth of approximately 30 cm.

Yes. Our models can be screwed firmly to the wall or alternatively mounted with adhesive adapters – no drilling required.

Our compact versions are specially designed for narrow entrances or niches – space-saving and discreet.

Yes, installation is incredibly simple. You need two holes to screw in the cable holders. Our wire rope systems come with easy-to-understand, illustrated installation instructions. They explain how to drill and how to tension the wire rope. If you have any questions, our service team will be happy to help: +49 (0) 721-530 77 20 / phos@phos.de

No, due to the high tensile force of the wire rope, we do not recommend installing the rope tensioning system on a RIGIPS wall or RIGIPS ceiling.

No, we do not recommend installing the cable tensioning system on a suspended ceiling due to the high tensile force of the curtain cable.

Solid walls and solid wooden beams are ideal for permanently and securely installing all cable tensioning systems.

Yes, we have angle-flexible mounts for installation on sloped walls or ceilings. This allows our wire rope systems to be mounted on any slope, including sloped roofs.

In principle, yes, but we recommend mounting the cable tensioning system with threaded rods that are threaded through the posts. A washer, nut, and lock nut secure the cable tensioning system on the back. You can find a sketch as a PDF here: Click here >>
For concrete planning, please contact our service team: +49 (0) 721-530 77 20 / phos@phos.de

Yes, you can shorten the wire ropes to the desired length on-site using side cutters. Tip 1: Wrap the cut area as tightly as possible with strong adhesive tape. This prevents the wire from splitting after shortening. Tip 2: To further protect the rope from unraveling, we recommend shortening it with good-quality side cutters. You can order a suitable pair of high-quality side cutters from us.

The corner deflector is essentially an intermediate bracket that guides the cable around the corner at 90°. It is screwed directly into the corner of the room. We offer corner deflectors in various sizes, allowing you to choose between different distances between the wall and the cable.

The corner deflector is attached using a wall screw. This requires an 8 mm diameter hole drilled exactly in the corner. The installation instructions can be found here >>

Yes, intermediate supports are required to redirect the wire rope. For specific planning, please contact our service team: +49 (0) 721-530 7720 / phos@phos.de

We recommend not using our rope tensioning system outdoors to avoid corrosion damage, etc.

Included are two cable holders (the tension side and the holding side), the wire cable, the mounting hardware, and easy-to-understand installation instructions. Optionally, you can also order curtain hooks, intermediate supports, corner guides, and a pair of side cutters for shortening the cable.

You can also order curtain hooks, intermediate supports, corner guides and a side cutter for shortening the rope.

PHOS cable tensioning systems are suitable for lightweight curtains or drapes. Medium-weight fabrics or curtains made of natural or synthetic fibers can also be hung. However, in this case, we recommend installing an additional cable support.

For spans of 4 meters or more, we recommend using an intermediate support. Depending on the weight of the curtains or drapes, or if you want to stretch the wire rope over 10 meters, we recommend installing two intermediate supports.

The cable system can support a load of up to 5 kg across its entire width. Please note that the more weight you hang on the cable system, the more tension the cable needs to be applied. To reduce the load on the cable, we recommend installing an intermediate support. We would be happy to advise you personally and individually: +49 (0) 721-530 7720 / phos@phos.de

The axial systems each run perpendicular to a wall. The lateral systems can be mounted on the same wall or on a ceiling. A combination of both is also possible. For sloping ceilings or inclined walls, we have systems with mounting points that can be flexibly adjusted to any angle. For specific planning, please contact our service team: +49 (0) 721-530 7720 / phos@phos.de

An axial cable tensioning system is mounted between two parallel walls. The curtain or drapery cable runs from wall to wall. Product example: SSA18Set5

With a lateral cable tensioning system, the curtain wire is tensioned between two L-shaped brackets. These can be mounted on the same wall or on a ceiling. We offer various lateral systems within the system: these differ not only in width but also in three different wall or ceiling distances. Product example: SSL18-50Set5

Here, the wire rope is mounted in an L-shaped bracket on one side and perpendicular to the wall on the other. We offer various lateral systems within the system: these differ not only in width but also in three different wall or ceiling distances. Product example: SSAL18-80Set10

We have various solutions for this. The cable ends are mounted using angle-flexible bearings that precisely adapt to any slope. Product example: SPWSPSet5. For specific planning, please contact our service team: +49 (0) 721-530 7720

Not necessarily, since a curtain can also be threaded directly onto the wire. However, we recommend using curtain rings because they allow for more visible removal of the curtain or drapery, for example, if you want to replace or wash the curtain. Using curtain rings eliminates the need to dismantle the tensioning system to take down the curtain. Another advantage is that the curtain or drapery doesn't directly touch the wire.

Ideally, you should plan for a curtain ring every 10-15 cm on the curtain.

For use as a dining table, the long lower cross brace can be positioned centrally, allowing the table to be used from both sides, or from all sides if the tabletop is overhanging. The long cross brace can be mounted centrally or off-center at any time in just a few simple steps, making the table highly flexible and adaptable for use in various work and living areas.

The doorstops are not recommended for permanent outdoor use.

For this purpose, we offer self-assembled doorstops that don't require any screws and can be freely positioned. This allows for an anti-slip mat on the underside.

We only offer the black rubber buffers shown.

These are mounted using the Hilti mounting kit. Please ensure you have a suitable mounting surface.

There's an adhesive surface on the back. Position the steel disc (as the counterpart to the magnet) at the appropriate location on the door leaf and press it firmly against the surface for approximately 5 seconds. The final adhesive strength is achieved after approximately 72 hours. This is when the product is at its maximum strength.

The rod is made of 12 mm solid material.

The curtain rod should be mounted on a stable surface. Drywall is not recommended.

There are basically two possibilities: the end of the rod “disappears” in the end holder so that the rod does not protrude, or the rod protrudes beyond the end holder and can be equipped with various end caps.

You can choose between wall distances of 69 mm and 89 mm.

From a length or width of 1.7 m or depending on the weight of the curtain, we recommend an intermediate support for stabilization.
You can choose between...

Rod holders, with matching end holders or continuous holders Rod holder for Ø12 mm curtain rod - wall >>
Rod holder for Ø12 mm curtain rod - ceiling >>
Rod holder for Ø20 mm curtain rod - wall >>
Ceiling suspension with the through-throw technique (as with shower curtain rods) Ceiling suspension with through-throw technology - DTDM >>
Through-throw support for wall screwing Through-sling bracket for wall screwing - DTWA >>

On the one hand, the rod end can disappear into the end holder or the rod end runs through the end holder and can be closed with an end cap.
However, in principle no end cap is necessary.
If you would like one for the look, you can find the short end cap>>

Lengths over 2 m are generally shipped in sections for shipping reasons. The necessary screw joint can be reconnected seamlessly and invisibly.

With our 20mm diameter clamp rod, a thermal curtain can be securely mounted in front of a front door without the need for wall screws. The cold protection can be easily removed after the heating season without leaving any holes. For good insulation, a wide fabric with tight folds is recommended. The length of the thermal curtain should be planned so that it rests a hand's width on the floor.

The wardrobe and all necessary parts for assembly are included. The coat hangers must be ordered separately.

The glass shelf is made of 6mm thick toughened safety glass (ESG) and is satin-finished on the underside.

The wooden shelf is made of 19mm thick, oiled solid oak. Upon request, we can also create your desired coat rack in a different wood.

The coat rack should be screwed to a load-bearing wall. Mounting it on plasterboard, for example, is not recommended due to its own weight.

Yes, our mounting material is also suitable for attachment to wood.

The coat racks are ideal for everyday use, even for hanging lots of winter coats, for example. The shelves, available in glass or wood, are also very sturdy and more than adequate for everyday use.

wall-mounted coat rack should be easily accessible with one hand. We recommend a mounting height of around 1.70 m for an adult, depending on their height.

First and foremost, your wall coat rack should be easily accessible. Depending on the size of your hallway, several options are available. When planning, consider the choice of hangers and the number of coats and jackets. *PHOS* wall coat racks are available in a variety of widths starting at a depth of 14.5 cm, making them suitable for narrow hallways. As a manufacturer, we can also accommodate your individual needs.

Wall-mounted coat racks with a depth of at least 22 cm offer the possibility of hanging numerous coat hangers. For wall-mounted coat racks with a shallower depth, we recommend rotating coat hangers. This allows any type of jacket or coat to be hung by simply adjusting the angle of the hangers.

Wall-mounted coat racks are attached to the wall using screws. Depending on the type of coat rack, different types of holes in the wall are required. You can find the exact installation instructions for the product you purchased in the installation manual. We're happy to help with any questions.

We ship our wall coat racks with Ø8 wall plugs and screws. For plasterboard walls, we recommend using metal expansion anchors, which are also available from us. Universal Fischer wall plugs and matching screws are included.

A wall-mounted coat rack is suitable for everyone and has a wide range of uses. It's ideal for storing and arranging jackets and coats. One advantage of wall-mounted coat racks is their quick and convenient storage. This way, coats are always tidy and within easy reach.

Yes, we offer our single-track towel rails from the G, E and D series for screwing and gluing.

The satin-finish, brushed stainless steel surface has proven its worth in professional use for over 30 years. It is water-resistant, durable, and easy to clean, showing hardly any water spots, fingerprints, or signs of wear, and creating a calm and understated look in the bathroom. Combined with the HKD slide-through function, shower curtain hooks glide reliably over holders and transitions – in private bathrooms as well as in hotels and commercial buildings.

Yes. As a customized solution, we also offer a polished surface upon request. This is handcrafted and involves more effort, greater energy consumption, and a higher environmental impact. Polished surfaces require more maintenance and show signs of wear more quickly. For long-term use, we therefore recommend the brushed surface as standard.

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